We offer a national medical delivery service with our temperature controlled vans. Welcoming clients in the public and private sectors including hospitals, pharmacies, wholesalers, manufacturers, clinics etc. We know that it can be of the up most importance that a medical delivery is delivered as quick as possible and in perfect condition.

Yes, we offer refrigerated transport vehicles which can carry products ranging from pharmaceuticals, frozen cakes to fragile wax molds for the aviation industry. Our temperature controlled units are regular serviced, ensuring our customers can be confident that their goods will be transported in a safe and professional manner.

Collection, unfortunately, can be at any time during the day. We Pick up the Package the same day as it is registered or on an agreed date.

Yes. You can get up-to-the-minute status of your shipments anywhere, anytime. Simply go to unitedmailexpress.com on any mobile device, and you can get up-to-the-minute status of your same-day shipment and/or price quotes and estimated transit times.

Processing means we’ve received your order and are in the process of filling it.

Shipped means we’ve filled this portion of your order. It’s on the delivery truck and will be delivered soon.

Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative from United Express will be contacting you with more details.

Canceled means the order was canceled by either the customer or by United Express. A Customer Service Representative from United Express will be contacting you with more details.

Shipping from Store means your order is being filled and shipped from a local Staples retail store in your geographic area. (This option has limited availability at this time.)

Shipment Pending Delivery means shipment will be delivered any time soon.

Shipment On Hold means something is went wrong with the process which is usually caused by partial or incomplete information and Payment failure.

Yes, there there are. Please check our list of Prohibited Goods. If you have questions or doubts concerning your shipment, contact us to verify if it’s prohibited. Click Here to know more about Shipping Dangerous Goods.

While paying insurance for some goods is completely optional, there are some other goods that must be insured vis a vis its value.  If your shipment requires insurance, we can help you go through the process. You can insure your shipment with us. The insurance charge is determined based on the value of the item you are shipping.

Contact us immediately to provided additional requirements or information concerning your parcel. We require additional information only when the parcel has incomplete information to guarantee delivery.

The answer is a simple yes. Our couriers are experienced in transporting and shipping items that are valuable and fragile and realize that the utmost care and attention is needed when couriering these goods. Your priceless Antiques will be safe with us

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International shipments require a specific international consignment note. Shipments that require special handling may use a specialized consignment note, regardless of the final destination.

Please be aware that when purchasing goods via internet sites, some or all of the goods may not originate from your home state/ country. When goods are not sent domestically or within a single customs union, you are liable to pay any inbound duties, taxes and insurance which your local Custom authorities deem appropriate. Duties and taxes are most typically not included in the price of the goods you purchase online.

United Express pays the Customs authority on your behalf. We take care of any duties, insurance and taxes that are due on the goods, when they enter the country/state/region. This process ensures that our courier can deliver your goods in shortest possible transit time. Please note that we only release the goods to you upon the full repayment of any duties and taxes that were paid on your behalf.

All refunds are made through PayPal or with Cash Delivered to the same address as the shipment’s delivery address.

All refunds are dispatched within 24 hours of the shipment delivery or shipment cancellation.

The total amount to be refunded will be communicated to you by one of our customer representative through email. Refunds are usually made in full when no part of the payment had been consumed. If part of your total payment was used up in the shipping process, we will compute and refund the balance only.